Software as a Service Agreement

​

This Software as a Service Agreement (this “Agreement”) is a binding contract between you (or the entity to which you are binding to this Agreement) (the “Customer”) and Clean Claims, LLC, a Utah limited liability company (the “Company”). This Agreement governs your access to and use of the Services (defined below).

​

Acceptance of Terms

This Agreement takes effect on the date that you click the checkbox next to “By clicking this box, you agree to the Software as a Service Agreement and the Additional Subscription Terms (as described below)” and complete a purchase for the Services through the website link provided to you or available through the website located at www.cleanclaims.com or www.cleanclaims.com/serviceagreements (collectively, the “Website”) (such date, the “Effective Date”).

​

By clicking on the checkbox, you (A) acknowledge that you have read and understand this Agreement; (B) represent and warrant that you have the right, power, and authority to enter into this Agreement (and are at least 18 years of age), and, if entering into this Agreement for an entity, that you have the legal authority to bind that organization to this Agreement; and (C) accept this Agreement and agree that you (or the entity you represent) are legally bound by its terms. If you do not agree to these terms, you may not access or use the Services.

​

Monthly Subscription Terms

If purchasing a monthly subscription, you must also accept the Monthly Subscription Terms:

• A minimum term of six months is required to receive discounted credit pricing.

• After the initial term, subscriptions convert to month-to-month.

• Cancel at any time after the initial six months through the Website or by emailing sales@cleanclaims.com.

• If not canceled before the next due date, your payment method will be automatically charged for another month.

​

1. Services and Support

(a) Services. Subject to this Agreement and payment, Company provides access to its field documentation software (including the mobile app), for internal business use by Authorized Users.

(b) Administrative Accounts. One Administrative Account is assigned per Customer. It can purchase credits, cancel subscriptions, and manage Services.

(c) Availability. Services are available 24/7 except during scheduled maintenance or events outside of Company control.

(d) Support. Standard support is available via support@cleanclaims.com.

​

2. Fees

(a) Pricing. Listed at https://www.cleanclaims.com/pricing.

(b) Credits. Credits are prepaid, non-expiring, non-refundable (except as provided). Used for individual Jobs. Credits must be sufficient for each Job to access Services.

(c) Monthly Subscriptions. Billed monthly. Six-month minimum commitment required. Subscription grants access to unlimited Jobs and Users. Cancel anytime after initial term.

(d) Taxes. Customer is responsible for applicable taxes except Company’s income tax.

​

3. Systems

Company manages the Services. Customer is responsible for Customer Systems and access.

​

4. Customer Responsibilities

(a) Acceptable Use. Use must comply with law and Company policies.

(b) Account Use. Customer is responsible for Authorized User conduct.

(c) Passwords. Keep access credentials confidential.

(d) Third-Party Products. Access subject to separate terms. Company is not liable.

​

5. Restrictions

Customer will not (and will not allow others to): copy, sell, modify, reverse engineer, or misuse the Services.

​

6. Suspension

Company may suspend Services for legal or policy violations, breach, or insolvency.

​

7. Term and Termination

(a) Term: While subscription is active or for 6 months after credits expire.

(b) Termination:

• Customer may cancel after initial subscription term.

• Either party may terminate for material breach.

• Immediate termination for insolvency.

(c) Effect of Termination. Customer must stop using Services and pay amounts due.

(d) Customer Data. Company retains data for 30 days post-termination.

(e) Survival. Sections 5, 7(c)-(e), 8-13 survive termination.

​

8. Intellectual Property and Data Rights

(a) Company retains all IP rights.

(b) Documentation is licensed for use during the Term.

(c) Feedback may be used by the Company.

(d) Customer retains ownership of Customer Data, grants limited licenses.

(e) Company owns Aggregated Statistics.

​

9. Confidential Information

(a) Both parties may share Confidential Information.

(b) Exceptions include public, known, or independently developed info.

(c) Required disclosures permitted with notice.

(d) Non-disclosure obligations survive 5 years.

​

10. Limited Warranty and Disclaimer

(a) Company warrants Services will materially conform to Documentation.

(b) Disclaimer: Services are provided “as is”. No other warranties.

​

11. Indemnification

(a) Customer indemnifies Company for use, data issues, or unauthorized use.

(b) Company indemnifies Customer for IP infringement (with exceptions).

(c) Must notify for claims; participation allowed.

​

12. Limitation of Liability

Company’s liability limited to fees paid in the previous 12 months. No liability for indirect damages.

​

13. Governing Law

Utah law governs. Jurisdiction is in Salt Lake City, Utah.

​

14. Force Majeure

Neither party is liable for events beyond control.

​

15. Miscellaneous

Entire agreement; notices to sales@cleanclaims.com. No assignment without consent. This does not create a partnership or agency.